strapi-plugin-deskcrew

Turn entries in your Strapi project into DeskCrew support tickets. Point the plugin at the content types your forms write to (a contact form, a feedback type, a support request) and every new entry lands in your DeskCrew inbox with the sender's name, email and message. Works with Strapi 4 and 5.

DeskCrew is an AI-powered helpdesk: a support widget for your site, AI answers grounded in your knowledge base, a human approval step before anything sends, and every conversation as a ticket. You need a free DeskCrew account: https://deskcrew.io/signup

Install

npm install strapi-plugin-deskcrew

config/plugins.js (or .ts):

module.exports = ({ env }) => ({
  deskcrew: {
    enabled: true,
    config: {
      widgetKey: env('DESKCREW_WIDGET_KEY'), // pub_... from Dashboard → Install
      siteUrl: 'https://www.example.com', // the site your widget runs on
      ticketSources: [
        {
          uid: 'api::contact.contact',
          fields: { name: 'name', email: 'email', message: 'message' },
        },
      ],
    },
  },
})

Restart Strapi. Each new entry in a listed content type becomes a ticket. Entries without an email or a message are skipped, and sending never blocks the create.

From your own code

await strapi
  .plugin('deskcrew')
  .service('ticket')
  .create({ name: 'Ada', email: 'ada@example.com', message: 'Help' })

Returns true when DeskCrew accepted the ticket.

The widget on your frontend

The widget itself lives in the site that renders your content, not in Strapi. Add one script tag there, or use the package for your frontend framework: https://deskcrew.io/integrations

What the plugin sends

Only the mapped name, email and message, with your public widget key, to https://deskcrew.io/api/widget/submit, using siteUrl as the request origin. Nothing else leaves your project. Terms: https://deskcrew.io/terms. Privacy: https://deskcrew.io/privacy.

License

MIT